Refund Policy

At www.jerseytee.shop, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied, we offer a straightforward refund process.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • The return request must be made within 30 days of receiving your order.
  • Certain products, such as perishable goods, custom items, and final sale items, are non-refundable.

Refund Process

  1. Initiate a Return: To start the return process, please contact us at [email protected] with your order number and reason for the return.
  2. Return Approval: Once we approve your return request, we will provide instructions on how to return the item.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Refund Processing: Once we receive the returned item and it passes inspection, we will process your refund. A credit will automatically be applied to your original method of payment within 5-10 business days.

Non-Refundable Items

The following items are non-refundable:

  • Sale items
  • Gift cards
  • Custom-made or personalized items
  • Items marked as “Final Sale”

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected].